Tiffins garden buildings terms & conditions.

Log Cabin Terms and conditions

Payment for Log Cabins

When ordering your log cabin you will be required to pay a 50% deposit to secure your order from the factory.

The remainder of the balance will be due before your Log Cabin can be delivered as we use a haulage company and they cannot accept payment for us on delivery.

Delivery of Log Cabins

The Log Cabins are delivered on a lorry so good access is needed to unload to the front of your property only.

Tiffins garden buildings & Summerhouses Essex terms & conditions.

 DEPOSITS & CANCELLATIONS:When ordering we will ask you for a deposit which is needed to confirm your order. This is fully refundable up to 7 days before the estimated completion date on small to medium buildings and 14 days for large & bespoke buildings, if you choose to cancel once we have started to manufacture your building during this 7 to 14 day period your deposit becomes non refundable.  If you are happy with your order then the full balance will be required in cash on the day of collection/delivery if paying by cheque you will need to send it to us 7 days before delivery/collection, as funds will need to be cleared. (By placing your order you are agreeing to our terms & conditions.)

Delivery & Erection
We usually use a trusted contractor to deliver and erect. Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 30 days. As with most construction businesses, we are governed by the weather and may occasionally have to re-arrange delivery & erection at the last moment.

All prepared bases must be level, if slightly out the erector can usually help but If in the opinion of the erectors the base is not to a reasonable standard the erector reserves the right to refuse to erect your building, in which the customer will not be required to pay the original erection fee but will still have to pay for the cost of delivery, if they require the erection of the building at a later date then new arrangements must be made with the erector at an extra cost, however the erector reserves the right to refuse to return, (if this happens you will be reimbursed with your erection fee if you have pre paid.) If you have problems with your base we may be able to help if you inform us when ordering.
Any loss, damage or deterioration to the building that occurs after delivery while waiting for adequate completion of the base, will be the responsibility of the customer.

Access to the site must be safe, unrestricted and if more than 120 feet from the point of delivery you must inform us when ordering. Prior to delivery you should ensure that your base is level and square and of correct size.  Access to the base must be clear and unobstructed prior to our arrival.
Delivery quotes allow for carrying of panels up to 120 ft with no hills or obsticles, this is due to the large size of some panels It is not always convenient to try and carry buildings through garages, over walls or over next door’s garden, so it’s very important that we are told about any problems prior to delivery so panels can be built appropriately. Damage to buildings or persons handling buildings

The risk in the goods shall pass to the Customer on delivery completion. If goods are being collected the risk in the goods shall pass when the Customer uplifts them from the workshop. The Customer should inspect the goods on collection/ delivery or after erection for any damage. If the paint on your building has been scratched we will provide you with the appropriate colour to touch up any scuffs or scratches. However if your building has more severe cargo damage we will replace any broken parts but they must be reported to us on the day of delivery, however if you have collected the building and everything is fine before you leave we will not be obligated to correct any damage that was incurred by yourselves in cargo, although we will usually help you out as we always aim to be fair.

Our Guarantee: Our products are guaranteed against faulty workmanship for twelve months from the date of purchase. Although we use top quality timber, wood is a natural material and may warp or split and knots may fall out this is beyond our control and will NOT be covered by our guarantee as this can happen to any wooden product no matter how thick. Damage caused by splash back or severe weather conditions including  roof  felt/tiles being ripped off by gale force winds will not be covered by our guarantee either  Timber is a natural product that will react to the variable British climate, therefore shrinking of timber components may occur in hot weather and swelling in damp or wet weather, this is completely out of our control and can happen with any wooden building or door etc. We always give every building one good coat of wood preserve usually Cuprinol unless otherwise advised by customer, you can opt for an extra coat to be done at our work shop or you can apply another coat once your building has been erected, we recommend that this is done as soon as possible no matter who you buy from another coat of stain should be applied to pro long the life of the wood and to prevent any future problems, please make sure that you pay extra attention to end grain,joints, doors & windows for extra potection you can use silicone on all window/door joins.

Wood sizes explained:  We use 16mm 125 shiplap, which is milled down to approx 12mm this is industry standard. On our 19mm 125 shiplap it is planed to approx 16mm thick and on 25mm 125 shiplap it’s planed down to approx 21mm, Please note the wood is named and planed by the timber providers not by us and is the same country wide.

We reserve the right to decline an order if any problems go unresolved. We can alter the designs/specifications without prior notice if such changes are made in order to upgrade and improve the existing designs or expand/shrink a building size.